EMBRACE DIFFERENCES
Delivery & Returns
Clear information about dispatch, delivery, cancellations, returns and refunds.
Last updated: 8 August 2026Where we deliver
We currently deliver within the UK. Please contact us before ordering if you need delivery outside the UK.
Processing and dispatch
Our garments are prepared to order. Estimated delivery is 7–10 working days. We will email you when your order is accepted and again when it is dispatched. Delivery estimates are not guarantees, but we will let you know if we become aware of a significant delay.
Delivery charges
Standard UK delivery is £4.95 per order. The delivery charge is shown before you confirm payment. Any future free-delivery promotion will be subject to the wording and dates of that promotion.
Delays and missing parcels
If an order is delayed, contact us so we can check the tracking or delivery service. Please also check safe places and with household members or neighbours. We are responsible for the goods until they are delivered to you or to a person you identified to receive them.
Changing your mind
For most standard products ordered online, tell us within 14 days after the day you receive the item if you wish to cancel. You then have a further 14 days to return it. Items should be handled only as needed to check their nature, characteristics and fit, and should be returned clean, unworn and with tags where possible.
Return postage and refunds
Unless the item is faulty, damaged, incorrect or not as described, you may need to pay the direct cost of returning it where this was explained before purchase. Refunds are normally made to the original payment method within 14 days after we receive the returned goods or evidence that they were sent back. We may reduce a refund where handling has gone beyond what would reasonably be allowed in a shop and has reduced the item’s value.
Faulty, damaged or incorrect items
Email us as soon as possible with your order number, a description of the issue and clear photographs where helpful. Do not return the item until we provide instructions. This policy does not limit your rights under the Consumer Rights Act 2015.
How to request a return
Email info@embracedifferences.co.uk with your name, order number, item and reason for return. We will provide the return instructions and return address. Please obtain proof of postage.
Local collection
FREE Local Collection — Dundee is available at checkout. We will contact you when your order is ready to arrange a suitable time and agreed designated collection point. Please do not travel to collect until arrangements have been confirmed.