EMBRACE DIFFERENCES
Delivery & Returns
Clear information about dispatch, delivery, cancellations, returns and refunds.
Last updated: 28 July 2026Where we deliver
Our launch delivery area and available services will be shown at checkout. The first launch is intended for UK delivery. Please contact us before ordering if you need delivery outside the available checkout area.
Processing and dispatch
Some products may be printed or prepared after an order is placed. The estimated preparation and delivery time will be shown on the product page or at checkout once fulfilment arrangements are final. We will email you when your order is accepted and again when it is dispatched where tracking is available.
Delivery charges
Any delivery charge will be displayed before you confirm payment. Promotional free delivery, where offered, will be subject to the wording and dates of that promotion.
Delays and missing parcels
If an order is delayed, contact us so we can check the tracking or delivery service. Please also check safe places and with household members or neighbours. We are responsible for the goods until they are delivered to you or to a person you identified to receive them.
Changing your mind
For most standard, non-personalised products ordered online, tell us within 14 days after the day you receive the item if you wish to cancel. You then have a further 14 days to return it. Items should be handled only as needed to check their nature, characteristics and fit, and should be returned clean, unworn and with tags where possible.
Personalised products
The change-of-mind right may not apply where a garment has been made to your specification or clearly personalised. Please check spelling, colour, size and design choices carefully before ordering. Your rights still apply if the product is faulty, damaged or not as described.
Return postage and refunds
Unless the item is faulty, damaged, incorrect or not as described, you may need to pay the direct cost of returning it where this was explained before purchase. Refunds are normally made to the original payment method within 14 days after we receive the returned goods or evidence that they were sent back. We may reduce a refund where handling has gone beyond what would reasonably be allowed in a shop and has reduced the item’s value.
Faulty, damaged or incorrect items
Email us as soon as possible with your order number, a description of the issue and clear photographs where helpful. Do not return the item until we provide instructions. This policy does not limit your rights under the Consumer Rights Act 2015.
How to request a return
Email info@embracedifferences.co.uk with your name, order number, item and reason for return. We will provide the return instructions and return address. Please obtain proof of postage.